Noah Ward

UX Research & Strategy Portfolio

Noah Ward

UX Research & Strategy Portfolio

Noah Ward

UX Research & Strategy Portfolio

Selected Work

A selection of research projects spanning healthcare experiences, digital products, and complex service environments. These studies reflect how I approach ambiguous problems, uncover the needs of different audiences, and help teams make more informed decisions.

Featured Case Studies

MIXED METHODS

Digital Check-in Ecosystem

How should an organization balance digital convenience with trust, human reassurance, and employee workflow?

Lead Researcher

Field research · Interviews · Surveys · Synthesis

Multi-campus · Patients + employees · Enterprise ecosystem

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GENERATIVE RESEARCH

Extending Patient Support

Where could better support make the greatest difference across the patient journey?

Lead Researcher

Patient interviews · Journey mapping · Surveys · Synthesis

End-to-end journey · Multiple touchpoints · Patient needs

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Additional Research

More research stories are on the way. Full case studies coming soon.

EVALUATIVE RESEARCH

Patient Room Technology Evaluation

How did new patient room technology affect the experiences of patients and care teams, and what could be improved before broader expansion?

UX Researcher

Field observation · Interviews · Employee survey · Mixed-methods synthesis

Patients + care teams · In-room technology · New + retrofitted rooms

GENERATIVE RESEARCH

Employee Experience Discovery

What needs could a new employee app meaningfully address, and where might the proposed solution fall short?

UX Researcher

Prior research review · Stakeholder interviews · Employee interviews · Personas

Cross-functional employees · Managers + individual contributors · Varied teams

USABILITY RESEARCH

Online Care Request Experience

Could people successfully navigate the experience, and did they understand what completing it would accomplish?

UX Researcher

Moderated usability testing · Scenario-based tasks · Desktop + mobile web

20 participants · Standard + extended flows · End-to-end evaluation

WORKFLOW DISCOVERY

Call Center Workflow Discovery

How could a common technology platform better support the different ways service teams actually worked?

UX Researcher

Stakeholder interviews · Employee interviews · Contextual observation · Journey mapping

Six employee groups · Live workflow observation · Enterprise call center platform